Customer Service

Shipping & Delivery
Privacy & Security
Returns & Replacements
Ordering
Payment, Pricing & Promotions
Viewing Orders
Updating Account Information

Shipping & Delivery

We provide standard shipping via Australia Post. Your order can be tracked via a unique item number which is emailed to you on despatch. We want you to be able to enjoy our quality products, so we aim to process and ship all orders within 2 working days. Most orders should arrive within 5 business days.

Privacy & Security

We respect your privacy and only collect information required to complete your transaction. We will not disclose your details to third parties without your consent, unless required to by law.

Returns & Replacements

We guarantee your satisfaction with all Mt Baimbridge Lavender products. If you are not satisfied with your order, we will be glad to exchange the item. Please contact our Customer Care department before returning any merchandise. You may contact us at (03) 5572 4342 or email orders@mtbaimbridgelavender.com.au. Returned items should be new and unused, in their original packaging. Items must be received within 30 days of order. Please do not ship items without first contacting us. Returned items can be mailed to the following address: Mt Baimbridge Lavender, 148 Beveridge Road, Hamilton VIC 3300. For your security, please return your item with a reliable courier and retain your order information. Mt Baimbridge Lavender is not responsible for items damaged or lost in transit.
Faulty Merchandise: We understand that circumstances beyond our control will sometimes result in faulty merchandise. If you receive a damaged or defective item, we will promptly send you a replacement or issue you a full refund. You will not be charged any additional shipping or handling fees for replacement of such damaged or defective shipments. We strive for top quality with every product shipped. If for any reason you are unhappy with your item, please contact Mt Baimbridge Lavender.

Ordering

Ordering online is safe, simple and secure with Paypal. Your payment details are not revealed to us. To place an order simply place your selected item/s into the cart and proceed to the checkout. The shopping cart will guide you through the steps. If you have any problems, please do not hesitate to contact us.

Payment, Pricing & Promotions

Payment is made through the secure portal of Paypal. You may make your payment as a guest and use your VISA or Mastercard credit card or debit card. If you are already registered with Paypal you can log in and save time with express checkout. Any discounts or promotions will automatically be applied at the checkout. GST of 10 percent is charged on all orders within Australia, and is automatically included in the cost of each item.

Viewing Orders

Every order has a unique number and can be viewed 24hrs per day. You can track your order from placement to delivery via the website. An email with the tracking no. of your parcel will be sent to you once your order has been despatached.

Updating Account Information

Your account information including your username and password can be easily updated by logging in to your account.