Mt Baimbridge Lavender branding logo
"Lavender, relaxing your mind whilst pleasing your senses."
FREE DELIVERY AUSTRALIA WIDE - on all purchases $50 and over

Frequently Asked Questions

Open to Public?

Q. Can we visit your farm and shop?

A. No, I am sorry that we no longer have a farm shop or are open to the public. All purchases are via the online shop or at any markets or events that we attend.

Is Your Lavender Australian?

Q. Where do you grow your lavender?

A. Our lavender is grown in South West Victoria, Australia. Harvesting is from mid December through to mid January. Sometimes products in our online store will show 'out of stock' as when we have sold all our lavender we have to wait until mother nature provides our plants with new growth and flowers so we can make more!

Different Delivery Address:

Q. Can I send an order to a different address?

A. Yes! You can make your product selection and then when you get to the shopping cart you can choose a different name and address in the checkout process. Just follow the instructions.

International Delivery:

Q. Can I send an order to an overseas address?

A. Not through the online shop. We process Australian orders only via the checkout. We can arrange international delivery by contacting us at: sales@mtbaimbridgelavender.com.au. Postage varies widely for international orders so please let us know what you'd like to purchase and the address that it needs to go and we will give you a quote. Payment can then be made via Paypal or, credit card over the phone, an invoice would be emailed to you with details. Postage costs are based on weight of parcel and world zones and are completely out our control. There may also be quarantine restrictions that will need to be complied with, depending on the country.

Preservatives:

Q. Do your products contain preservatives?

A.
Our products do contain some preservative because creams, lotions and gel formulations can be bug heaven as many contain nutrients in the form of oils, have a high concentration of water and sit at a very bug-friendly pH of between  5-8.  In addition many products are stored in the hot and steamy bathroom and endure being poked and prodded time and time again by contaminated fingers!   Being a cream, lotion or gel is a tough job and being a natural cream, lotion or gel can be even more challenging and most people would like their product to last more than a month or two.

All creams, lotions and gels in products need to be safe, and effective preservation can help you achieve that. The seventh amendment of the 1976 Cosmetic Directive in the European Union (76/768/EEC) made it a requirement that all products sold in the EU include results of preservative challenge tests in their product dossiers to ensure that it can withstand the rigours of 'real life'.  A challenge test (also known as a Preservative Efficacy test) involves adding a known range and concentration of micro organisms to the product under test conditions and measuring changes in their numbers over time.   For example, a cream may have a set number and type of microbes added on day one before being put into a temperature and light controlled storage facility. The product would then be evaluated after 24 hours, 7 days, 14 days and 21 days to measure the microbe count.   If the formulation stands up to this, the mix can be re-challenged at one of the test windows to see how it goes. Each re-contamination of test bugs is classed as a 'cycle' and this cycle can be completed a number of times. Results of these tests give the product owner a good idea of how tolerant their product is to repeat exposure to microbes as it mimics the situation that occurs when fingers are dipped into a jar time and time again. Although it is not a legal requirement in Australia to have this data on file for a formulation it is still illegal and dangerous to sell a product that’s unsafe for use.

So with all the above in mind we are obligated to sell a SAFE product and the only real way to do that is to add preservatives.

Palm Oil

Q. Why do you use palm oil in some of your products?

A.  Mention palm oil and most people will talk about Orang-Utans being killed, land being torched and greedy chemical companies. While there is some truth behind that sentiment, looking at the bigger picture shows that it makes no sense to boycott palm in favour of soy or canola.  While it is true and devastatingly sad to see rainforests ploughed out in favour of cash crops we risk shifting rather than solving the problem by ignoring the bigger picture surrounding this issue and that means doing the calculations on feedstock, looking at our relationship with consumer products, our purchasing habits and our personal choices.  It does seem perfectly reasonable to want to boycott palm oil and its derivatives as it is palm plantations that are eating into what is left of Indonesia's rain forests and devastating Orang-Utan populations. The picture is grim and the thought of being a part of all that in the name of vanity feels downright wrong. We need to act, but is boycotting palm at a consumer level or banning it from our formulations at a manufacturing level going to solve this environmental crisis? Probably not.
The issue is complex and the solution a little difficult but together we can make a difference.

What is Palm Oil?
Palm oil originates from the seeds of the Elaesis Guineensis (oil palm) tree, a crop that is native to West Africa but has since been cultivated across much of South East Asia and South America.  The global growth in palm oil farming is no coincidence as the crop is hardy, fast growing and offers a high yield of nutritionally rich oil.
The first press of the palm yields oil that is deep red in colour due to the high concentration of carotene, lycopene and vitamins. This is used across Asia and Africa for cooking where it provides the surrounding regions with their main source of calories. Little of this crude oil is sold outside of these markets as the deep colour is hard to work around and so it goes on for further processing. 
The secondary refined process includes splitting out the vitamin E (tocopherol) which is sold separately and then fractionating (or splitting) the oily part into its many different fatty acids and Stearin - a natural triglyceride ester that is used in the manufacture of soap  or further processed into the common cosmetic ingredient, glycerine. One of the reasons that palm oil has become such a main-stay of the 'natural' chemical industry is the fact that it provides such a wealth of ingredients within a single oil. In a nutshell, palm oil for cosmetics currently accounts for 1/5th of production and with every fifth share of the pie growing as we seek to end our oil dependent relationship the future is looking anything but green and natural. The simple answer is that the problem is one of sustainability.

About our manufacturer.

Our manufacturer sources and procures Palm Oil from well-established plantations, many of which would have been converted from existing rubber plantations over two decades ago. As such, there are no implications of present or planned rainforest destruction in these areas.
We recognise that there is still a long way to go with the sustainable sourcing of palm and its derivatives and we encourage you to join with us in our support of sustainable palm oil production.

Returns

Q. Can I return a product?

A. Yes, and it can be returned FREE! At Mt Baimbridge Lavender we pride ourselves on our customer service and customer satisfaction. Mt Baimbridge Lavender guarantee 100% satisfaction with all our products.
If you are NOT 100% satisfied with your order, we will be glad to exchange or refund the item. We understand that circumstances beyond our control will sometimes result in faulty merchandise.

Q. Product not what you expected?

A. If you receive a damaged or defective item, we will promptly send you a replacement or issue you a full refund. You will NOT be charged any additional shipping or handling fees for replacement of any damaged or defective product shipments.
We strive for 100% satisfaction with every Mt Baimbridge Lavender product shipped. If for any reason you are unhappy with your item, please contact Mt Baimbridge Lavender.

Please contact our Customer Care department before returning any merchandise.

Contact us:
ph: 0418 586 918
email: orders@mtbaimbridgelavender.com.au.

Returned items should be new, unused and in their original packaging. Items must be received within 30 days of order.

Please do not ship items without first contacting us.

Once return is approved your returned items can be mailed to the following address:
Mt Baimbridge Lavender, 15 Grace Ave, Hamilton, VIC, 3300.

Please return your item via Australia Post and retain your receipt. Mt Baimbridge Lavender is not responsible for items damaged or lost in transit.

We will refund *postage costs for the return of your approved items via your preferred payment method.

NOTE* Please provide a copy of the post office receipt by email to orders@mtbaimbridgelavender.com.au.

Once the returned item has been received by us, your postage costs will then be refunded. (Please allow up to 7 days for the receipt of your refund)

NOTE: A cap of $20 per return refund applies.