Service

Shipping & Delivery

We provide standard shipping via Australia Post. Your order can be tracked via a unique item number which is emailed to you on despatch. We want you to be able to enjoy our quality products, so we aim to process and ship all orders within 2 working days. Most orders should arrive within 5 business days.

Privacy & Security

We respect your privacy and only collect information required to complete your transaction. We will not disclose your details to third parties without your consent, unless required to by law.

We have implemented the Invisible reCAPTCHA on our site and your use of the Invisible reCAPTCHA when submitting a contact form is subject to the Google Privacy Policy and Terms of Use.

Free Shipping of Returns & Replacements

We guarantee your satisfaction with all Mt Baimbridge Lavender products. If you are not satisfied with your order, we will be glad to exchange or refund the item.

Please contact our Customer Care department before returning any merchandise. You may contact us on ph: 0418 586 918 or email orders@mtbaimbridgelavender.com.au.

Returned items should be new, unused and in their original packaging. Items must be received within 30 days of order. Please do not ship items without first contacting us.

Faulty Merchandise

We understand that circumstances beyond our control will sometimes result in faulty merchandise. If you receive a damaged or defective item, we will promptly send you a replacement or issue you a full refund. You will not be charged any additional shipping or handling fees for replacement of such damaged or defective shipments. We strive for top quality with every Mt Baimbridge Lavender product shipped. If for any reason you are unhappy with your item, please contact us.

Returned items can be mailed to the following address:
Mt Baimbridge Lavender, 15 Grace Ave, Hamilton, VIC, 3300. Please return your item via Australia Post and retain your receipt. Mt Baimbridge Lavender is not responsible for items damaged or lost in transit. We will refund *postage costs for the return of your approved items via your preferred payment method.

*Please provide a copy of the post office receipt by email to orders@mtbaimbridgelavender.com.au. Once the returned item has been received by us, the postage cost will be refunded. (Allow up to 7 days for the receipt of your refund)

Note: a cap of $20 per return refund applies.

Ordering

Ordering online is safe, simple and secure with Paypal. Your payment details are not revealed to us. To place an order simply place your selected item/s into the cart and proceed to the checkout. The shopping cart will guide you through the steps. If you have any problems, please do not hesitate to contact us.

Payment, Pricing & Promotions

Payment is made through the secure portal of Paypal. You may make your payment as a guest and use your VISA or Mastercard credit card or debit card. Note: You do not need to have a PayPal account. If you are already have a Paypal account you can log in and save time with the express checkout. Any discounts or promotions will automatically be applied at the checkout.

Viewing Orders

Every order has a unique number and can be viewed 24hrs per day. An email with the tracking no. of your parcel will be sent to you once your order has been despatched and can be tracked via the Australia Post website, www.auspost.com.au.

Updating Account Information

Your account information including your username and password can be easily updated by logging in to your account.

Customer Feedback

We love feedback! We always love to hear positive comments but we also like to hear of any improvements that we can make to help you with your shopping experience. Want to hear what our customers say? Click the link below to take you to our testimonials page.

Testimonials