Frequently Asked Questions
Q. Can we visit your farm and shop?
A. No, I am sorry but we no longer have a farm shop or are open to the public. All purchases are via the online shop or at any markets or events that we attend. Check out our products in the online shop.
Q. Where do you grow your lavender?
A. Our lavender is grown in South West Victoria, Australia. Harvesting is from mid December through to mid January. Sometimes products in our online store will show ‘out of stock’ as when we have sold all our lavender we have to wait until mother nature provides our plants with new growth and flowers so we can make more!
Q. Can I send an order to a different address?
A. Yes! You can make your product selection and then when you get to the shopping cart you can choose a different name and address in the checkout process. Just follow the instructions.
Q. Can I send an order to an overseas address?
A. Not through the online shop. We process Australian orders only via the checkout. We can arrange international delivery by contacting us at: email@example.com. Postage varies widely for international orders so please let us know what you’d like to purchase and the address that it needs to go and we will give you a quote. Payment can then be made via Paypal or, credit card over the phone, an invoice would be emailed to you with details. Postage costs are based on weight of parcel and world zones and are completely out our control. There may also be quarantine restrictions that will need to be complied with, depending on the country.
Q. Can I return a product?
A. Yes, and it can be returned FREE! At Mt Baimbridge Lavender we pride ourselves on our customer service and customer satisfaction. Mt Baimbridge Lavender guarantee 100% satisfaction with all our products.
If you are NOT 100% satisfied with your order, we will be glad to exchange or refund the item. We understand that circumstances beyond our control will sometimes result in faulty merchandise.
Q. Product not what you expected?
A. If you receive a damaged or defective item, we will promptly send you a replacement or issue you a full refund. You will NOT be charged any additional shipping or handling fees for replacement of any damaged or defective product shipments.
We strive for 100% satisfaction with every Mt Baimbridge Lavender product shipped. If for any reason you are unhappy with your item, please contact us.
Please contact our Customer Care department before returning any merchandise.
Contact us at:
ph: 0418 586 918
Returned items should be new, unused and in their original packaging. Items must be received within 30 days of order.
Please do not ship items without first contacting us.
Once return is approved your returned items can be mailed to the following address:
Mt Baimbridge Lavender, 15 Grace Ave, Hamilton, VIC, 3300.
Please return your item via Australia Post and retain your receipt. Mt Baimbridge Lavender is not responsible for items damaged or lost in transit.
We will refund *postage costs for the return of your approved items via your preferred payment method.
NOTE* Please provide a copy of the post office receipt by email to firstname.lastname@example.org.
Once the returned item has been received by us, your postage costs will then be refunded. (Please allow up to 7 days for the receipt of your refund)
NOTE: A cap of $20 per return refund applies.